Legal Notice

The Establishment

Company name: HOTELIERE COLLANDRES

Head office: 20 AV CARNOT 75017 PARIS

RCS: 5510Z

Company form: Company with limited liability

Intracommunity VAT number: FR50552058570

Telephone number: 01 43 80 84 50

Hosting
The Site is hosted on OVH servers
br>SAS with capital of 500 K€
Head office: 2 rue Kellermann - 59100 Roubaix - France
RCS Roubaix in Tourcoing 424 761 419 00011
Telephone number: 08 203 203 63 - 0.118 €/ mn


Editorial content

The Site offers editorial content (hotel, rooms, etc.) for documentary purposes only and for information purposes only. This content should be taken as food for thought. Users are invited by the Publisher to use this information with a critical mind and discernment.


Hypertext links to third-party sites

The Site offers hypertext links pointing to sites Internet published by third parties. The establishment of these links does not imply approval by the publisher of the content of the said sites. The Publisher cannot permanently monitor the content of said sites, and therefore cannot guarantee: the accuracy, reliability, relevance, updating, or completeness of their content; their access and proper technical functioning. Consequently, the Publisher cannot be held liable in the event of a possible dispute between a site referenced on the Site and a User. Only the publishers of the sites referenced on the Site may be held liable.


Protection of privacy and personal data

The Site collects personal information provided by Users during their visit to the Site. This collection allows: The establishment of general statistics on traffic on the Site; Sending responses, various information or announcements from the Publisher to the email addresses provided by Users. The collection and processing of personal information on the Internet must be done with respect for the fundamental rights of individuals. Consequently, the Publisher is committed to a processing policy in compliance with Law No. 2004-575 of June 21, 2004 for confidence in the digital economy. Any user of the Site has the right to access, modify, rectify or delete personal data concerning them. You can exercise these rights by contacting the Publisher using the contact details indicated at the top of the page. To facilitate the exercise of these rights, Users of the Site can unsubscribe by clicking on the unsubscribe hypertext links present on the emails sent. Computers connecting to the Site's servers receive on their hard drive one or more files in very light text format commonly called "Cookies". Cookies record information relating to navigation on the Site carried out from the computer on which the "cookie" is stored (the pages consulted, the date and time of the consultation, etc.). They make it possible to identify successive visits made from the same computer. People connected to the Site have the freedom to object to the recording of “cookies”. To do this, they can use the corresponding functionalities on their browser. However, the Publisher draws the attention of Users that, in such a case, access to certain services of the Site may prove to be impaired, or even impossible.


The security of exchanges

The Publisher undertakes to take all legal and technical measures to secure exchanges. As such, the Publisher undertakes an obligation of means to block data misappropriation, and to comply with applicable regulations. However, Users of the Site are aware of the technical particularities of the Internet network and the related risks. Consequently, the Publisher cannot guarantee its Users that the data exchanged via the services offered by the Site are not collected fraudulently by third parties.


Intellectual property rights
The Publisher holds rights concerning certain data protected by the Intellectual Property Code. This is particularly the case for its brand(s), its graphic charter, its database. Consequently, their offline or online exploitation, free of charge or for a fee, of all or part of these data without the express consent of the Publisher is prohibited.


Availability of services
< br>The Publisher has an obligation of means in terms of service accessibility and puts in place the necessary structures to make the Site accessible 7 days a week and 24 hours a day. However, the Publisher may suspend the access without notice, in particular for reasons of maintenance and upgrades. The Publisher is in no way responsible for any damage that may result for the User or any third party. The Publisher may at any time delete all or part of its Services or modify their content, particularly for technical reasons, without notice. The Publisher reserves the right to refuse, unilaterally and without prior notification, to any User access to all or part of the Site. Such a decision could in particular be taken in the event of non-compliance with the terms of this text by a User.


Withdrawal

The right of withdrawal does not apply to the services accommodation service.

Mediator in the event of disputes
❶ In the event of a dispute, the Customer must first contact the customer service of the company SARL Hotelière Collandres

To do this, the customer-consumer can contact “customer service” or management by email at: reception@hotelstella.com

or to the following postal address: Direction SARL Collandres - 20 avenue Carnot, 75017 Paris

As a result of this complaint, the company undertakes to provide its response/solution within a maximum period of 4 weeks.

❷ If the Customer considers that he has not obtained a satisfactory response to his complaint from customer service (or not

response) beyond 2 months, he can contact C&C-médiation, entity designated as “referent mediator”

In the event of an unresolved dispute, the consumer mediator can be contacted at the following addresses:

- Information and digital referral (by form) of mediation requests: www.mediateurconso-bfc.fr

- The Mediator can be contacted (by post) at the following postal address: C&C-Médiation: 37 rue des Chênes - 25480 MISEREY-SALINES.

Attention: The customer must prove that they have already contacted the customer service of the professional concerned for their complaint – previously and in writing.

If the customer's request is declared admissible, the mediator will then handle the dispute (complaints dating back less than 12 months)

❸ If necessary, the parties will retain all rights to seize the competent court.

Telephone canvassing
You have the possibility of registering on the list of opposition to Bloctel telephone canvassing from the site https://www.bloctel.gouv.fr

Applicable law

This text is subject to French law. The Publisher reserves the right to amend the terms, conditions and notices at any time.